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coffee shop staff near ward 18

Story from nhs.uk

"coffee shop staff near ward 18"

About: Wexham Park Hospital

I think the hospital need to be made aware of the rudeness of the member of staff serving at the coffee shop en route to ward 18. the member of staff serving did not acknowledge our presence nor did she show any assistance in being helpful. If you are to employ members of staff then they should at least be willing and helpful to assist their clientele. I think you might need to revisit who you employ!!!

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Responses

Response from Wexham Park Hospital 9 years ago
Wexham Park Hospital

Submitted on 15/07/2014 at 17:00
Published on nhs.uk on 16/07/2014 at 04:00

Thank you for leaving your feedback regarding the member of staff at the coffee shop. I am very sorry for this experience. The coffee shop is an externally run company and I have passed on your comments to Pat and Rob, the owners. They have responded to me and would also like to offer their sincere apologies. They will share your comments with the member of staff concerned and ensure that this doesn't happen again. Thank you again for taking the time Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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