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No communication

Story from nhs.uk

"No communication"

About: Torbay Hospital

My mother has been in and out of thus hospital for 2 yrs. never any communication. She was discharged one Wednesday evening at 8pm with ,they say nothing wrong with her, she died on the bathroom floor the following morning at 7.30. Her funeral was Monday 7/7/14

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Responses

Response from Torbay Hospital 9 years ago
Torbay Hospital

Submitted on 10/07/2014 at 14:25
Published on nhs.uk on 11/07/2014 at 04:00

Dear Jill, we are so sorry to hear the sad news about your mother passing away. We're sorry also that you've had the additional anxiety of having concerns about her care. We would really like the opportunity to discuss your experience with you so that we may address any issues you have. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you. South Devon Healthcare NHS Foundation Trust

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