"The service provided by Gillian in the Colonoscopy Clinic "

About: Wishaw General Hospital / Gastroenterology

(as the patient),

Gillian called me today for a pre-assessment prior to a colonoscopy I am due. She had such a warm, friendly, yet professional manner and couldn't have put me more at ease or been more helpful.

This is most helpful and welcomed in advance of an obviously not so pleasant procedure plus I do have a real fear of hospitals and anything medical, so Gillian's manner and attitude has helped me to feel a bit better about it and that I am in safe hands.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Gillian McAuley, Chief of Nursing Services, Wishaw General Hospital, NHS Lanarkshire

picture of Gillian McAuley

Dear Ann,

Thank you for taking the time to tell us about you experience, I am glad that you feel at ease now and I know Gillian will be really pleased to receive this feedback which I will share with her.

I hope your procedure goes as well as these unpleasant procedures can.

Best Wishes

Gillian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story