"Contacting switchboard"

About: The Royal Liverpool University Hospital

I have tried a number of times this morning to get through to the general enquiries number at the Royal Liverpool Hospital, each time it has been engaged, i dont evev get through to a queueing system. I then tried the inpatient line and was 9th in the queue. WWhen i did get through to the operator she said i should have rung the general enquiries number, i did explain the situation and she did try and put me through to the department i wanted, however, it was an answerphone. A very frustrating morning and after an hour i am no nearer to having my query addressed.

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from The Royal Liverpool University Hospital

We are sorry to hear that. Our switchboard number is 0151 706 2000 and our appointments line is 0151 706 5555. If you would like to contact our PALs team, then they will be able to help you if you still haven't been able to get through. They are on PALS@rlbuht.nhs.uk or you can contact them by phoning 0151 706 4903/2265 or typetalk 18001 0151 706 4903/2265. Thanks.