"My stay on Leigh ward at East Surrey Hospital"

About: East Surrey Hospital / General surgery

(as the patient),

I was admitted with gall bladder problems, the only bed that was available for me in the hospital was on this ward (for the elderly), my first impression was there was a lot of noise (I found out later the noise was from other patients).

I could go on and on about the lack of care and consideration that lacked for these elderly ladies but I wont, as it was not the lack of care from the staff it was the lack of staff especially during the night time. I was absolutely astounded at this and was reduced to tears on the first night I spent there, I did my best to help the ladies as much as I could, I even shouted at the staff when they told me they were to busy to get bed pans for the ladies, I realised after a few nights that they were in fact so busy and couldn't cope with looking after so many patients. This is so unfair not just for the patients but for the staff as well, they cannot be expected to care for such different levels of care.

As for myself, I don't feel I got any care really. The staff were to busy looking (or trying) to look after the more needy, which I absolutely appreciate and agree with, this experience really upset me, and if my mother ever got admitted to this ward I or one of my family would stay with her overnight to make sure she was cared for in the way she should be. I will reiterate it is not the staff's fault it is the lack of staff.

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Responses

Response from Bethan Borrett, Digital Communications Manager, Communications, Surrey and Sussex Healthcare NHS Trust

I have spoken to our Divisional Chief Nurse for Surgery who has asked me to post the following message for you:

"Thank you for taking the time to let us know about your recent experience on Leigh ward.

I am sorry that you have concerns around elements of care during your stay and I would like to understand this in more detail.

I will be very grateful if you would contact me on 01737 768511 ext 1648 or by email: Jamie.Moore@sash.nhs.uk

Jamie Moore

Divisional Chief Nurse for Surgery"

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from Bethan Borrett, Digital Communications Manager, Communications, Surrey and Sussex Healthcare NHS Trust

Our Divisional Chief Nurse for Surgery, Jamie Moore, has asked me to post the following message for you:

"Thank you for taking the time to meet with myself, the matron and senior sister for Leigh ward.

It was very useful to understand your perspective around the issues you raised. Your feedback will support and contribute to our patient experience improvement plan

I hope you also found the meeting useful and are assured that we are committed to listening and engaging with people who use our services to implement positive change.

With best wishes

Jamie Moore

Divisional Chief Nurse for Surgery"

  • unhappy lady thinks this response is helpful
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Update posted by unhappy lady (the patient)

I am glad I came to see you all as it was something I felt strong about and couldn't let this go, I am very please that there are strategies in place for the near future, thank you all for your time.