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Care Opinion

A&E visit

Story from nhs.uk

"A&E visit"

About: Southend Hospital

I was seen quickly, assessed thoroughly and reassured throughout my visit. Communication about wait times and what to expect next was very clear. Everybody I spoke to was friendly and kind. Thank you

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Responses

Response from Louise McIver, Patient Involvement Coordinator, Mid and South Essex NHS Foundation Trust 9 years ago
Louise McIver
Patient Involvement Coordinator,
Mid and South Essex NHS Foundation Trust

Submitted on 09/07/2014 at 11:05
Published on Care Opinion at 11:07

Dear Mrs Green,

Thank you for your feedback regarding our A&E department.

I am pleased to hear you were assessed and reassured throughout your visit and that the communication was clear.

We aim to provide our patients with the best care and treatment and this experience reflects our mission, 'Everybody matters, everything counts, everyone's responsible'

We are working hard to reduce the waiting so are pleased to hear improvements have been made and your visit was such a success.

I will pass your comments to the staff and department and thank you for taking the time to feedback to us, we appreciate all responses.

I wish you good health for the future.

Regards,

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Response from Southend Hospital 9 years ago
Southend Hospital

Submitted on 10/07/2014 at 10:20
Published on nhs.uk on 11/07/2014 at 04:01

Thank you for your feedback regarding our A&E department. I am pleased to hear you were assessed and reassured throughout your visit and that the communication was clear. We aim to provide our patients with the best care and treatment and this experience reflects our mission, 'Everybody matters, everything counts, everyone's responsible' We are working hard to reduce the waiting so are pleased to hear improvements have been made and your visit was such a success. I will pass your comments to the staff and department and thank you for taking the time to feedback to us, we appreciate all responses. I wish you good health for the future. Regards, Steve McEwen Patient Experience Lead

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