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Urgent Care

Story from nhs.uk

"Urgent Care"

About: Burnley Hospitals

went into urgent care at burnley after needing urgent care, treatment and support. went out feeling very hurt and upset at the care that the nurses are offering. i would not recommend going to Burnley Urgent Care centre.

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Responses

Response from Wendy Stobbs, Patient Experience Manager, East Lancashire Hospitals NHS Trust 9 years ago
Wendy Stobbs
Patient Experience Manager,
East Lancashire Hospitals NHS Trust

Submitted on 08/07/2014 at 16:21
Published on Care Opinion at 16:42

Dear Anonymous

Many thanks for your feedback on your experience of our Burnley Urgent Care Centre, and thank-you for taking the time to do so. I will make sure your concerns are passed onto the team. We are very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this a poor visit for you we would really value this so that we can try to improve it for every patient throughout our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk.

Or if you would like to discuss further any concerns you may have about our services please contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Burnley Hospitals 9 years ago
Burnley Hospitals

Submitted on 11/07/2014 at 15:26
Published on nhs.uk on 12/07/2014 at 04:00

Many thanks for your feedback on your experience of our XXXX service, and thank-you for taking the time to do so. I will make sure your concerns are passed onto the team. We are very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this a poor visit for you we would really value this so that we can try to improve it for every patient throughout our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to discuss further any concerns you may have about our services please contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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