"Hernia op at Good Hope Hospital"

About: Good Hope Hospital / General surgery

(as the patient),

I was admitted for a hernia operation a little bit nervous. I would just like to make the following points:

The Consultant Dr Hobbs was excellent in every way from his explanations to his bedside manner.

The nurses were very friendly and efficient.

The Wards were very clean.

I would have liked to have had more family involvement instead of go away and phone in 3 hours sort of touch.

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Response from Ann-Marie Riley, Head Nurse, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Ann-Marie Riley

Dear TrevB

Thank you for taking the time to post your feedback. I am pleased that you had, for the most part, a positive experience here at Good Hope Hosptial.

In terms of how we could better improve our communication it would be really useful to get some more details from you so I can put focus on the right actions.

You can email me on ann-marie.riley@heartofengland.nhs.uk or ring 0121 424 9664

Kind regards

Ann Marie

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Response from Good Hope Hospital

Dear Sir or Madam, Thank you for taking the time to post your comments regarding your hernia surgery which was performed at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. I do however note that you have one slight area of concern regarding family involvement, as all feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence, your comments have been forwarded to the Patient Experience Team. I do hope that you have made a full recovery following your surgery. Best wishes Patient Services Team.

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