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Disheartening

Story from nhs.uk

"Disheartening"

About: Tameside General Hospital

I am disappointed with this hospital and the poor manner in which administrative bungles caused torment and heartache for my grieving family. When my father in law passed in this place, hospital staff bungled their way through dealing with the certificate and it caused further frustration and heartache for my grieving mother in law. She patiently dealt With the matter, but staff did not see how much their incompetence hurt my family more than was necessary. I feel a letter of apology and a bunch of flowers is the least you could do.

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Responses

Response from Tameside General Hospital 9 years ago
Tameside General Hospital

Submitted on 04/07/2014 at 15:13
Published on nhs.uk on 05/07/2014 at 04:00

Thank you for your comments this is clearly not the standard of care we expect any of our relatives to receive at this difficult time. Without the specific details this is difficult to answer if you could contact Helen Howard Head of Patient Experience on 0161 922 5352, so that the issues you have raised can be looked into and dealt with in a more personalized way. Thank you again. John Goodenough Director of Nursing ‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at john.goodenough@tgh.nhs.uk

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