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Care Opinion

Overall good experience

Story from nhs.uk

"Overall good experience"

About: Trafford General Hospital

My daughter has been receiving outpatient treatment at Trafford after initial surgery at Manchester Royal after she suffered a badly broken ankle. Cant say we were impressed with Manchester Royal but Trafford was very good indeed. Staff were lovely from porters to surgeons. She is now well on the way to recovery and the whole experience has been very satisfactory. We live in the Bury area so Trafford is not our local hospital....but would be more than happy if it was.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust 8 years ago
Central Manchester University Hospitals NHS Foundation Trust

Submitted on 19/08/2015 at 11:40
Published on Care Opinion at 11:48

Thank you for your comments posted on the NHS Choices and Patient Opinion websites regarding your daughter's care at Trafford General Hospital. It was very kind of you to write and compliment the staff, as it is good to receive positive feedback that reflects their hard work and dedication. I can assure you that we have passed on your thoughts to the staff involved. Please accept our apologies that your experience at Manchester Royal was not a positive. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you. The Patient Experience Team Central Manchester University Hospitals, NHS Foundation Trust

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