About: Russells Hall Hospital

The outpatients dept is not really the place you want to be and the staff need retraining how to treat patients

Story from NHS Choices

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Response from Russells Hall Hospital

Thank you, Marion, for posting your feedback about your visit to our orthopaedic outpatient clinic. We expect all of our staff to treat patients with respect in line with our trust values of care, respect and responsibility so we are disappointed to hear in this case it did not happen. We have passed your comments on to the lead nurse but if you wished to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 we would happily look into the issue you have raised.

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