"new hospital, but children not allowed"

Dear John – thank you for your comments. I am sorry that you were unaware that all Children’s services have transferred to the Children’s hospital. The change was made to ensure that there was a specialist centre for paediatrics and children’s services in Bristol. The information is explained on the North Bristol NHS Website: “On 7 May children's A&E for seriously ill children moved from Frenchay Hospital to Bristol Royal Hospital for Children” and a number of announcements were also made in the local press etc. http://www.nbt.nhs.uk/our-services/a-z-services/accident-and-emergency I appreciate however, this is not something, that parents will necessary check in an emergency situation. I will contact the press office to ask them to consider if the information can be put on one of the scrolling banner headlines on the Trust website as this will be more prominent. Please be assured that in any life threatening situation any child brought into A&E would receive care and treatment to stabilise their condition, but the child would at an appropriate time then be transferred to the specialist centre for on-going treatment. Once again I am sorry the information was not available to you before you travelled to Southmead and I am sorry if the explanation given at the time did not reassure you that the reason is to ensure the care provided is as safe and effective as possible. Kind Regards – Steve Sykes Advice and Complaints Team