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filthy A&e dept but great staff

Story from nhs.uk

"filthy A&e dept but great staff"

About: Homerton University Hospital

following my boyfriends severed ulnar nerve injury we felt supported by the staff and dealt with in a reassuring manner. The doctor was professional. the nurse - shipped in from neonatal due to understaffing looked a bit overwhelmed by all the blood, but was very attentive. However, despite everything going on around us I was dismayed by the filthy a and e ward... Matted hair wrapped around the wheel of the dressings table and when the side of the bed was lowered down it displayed a load of filth. Horrific! a miracle there aren't more MRSA Incidents.

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Responses

Response from Homerton University Hospital 9 years ago
Homerton University Hospital

Submitted on 22/07/2014 at 18:00
Published on nhs.uk on 23/07/2014 at 04:00

Thank you for taking the time to tell us about your experience in Homerton Hospital A&E. We are pleased you were happy with the clinical care you received in our Accident & Emergency department though we are sorry to hear that you experienced a poor level of cleanliness. Your comments have been fedback to the Accident & Emergency team. To understand more about what happened on this occasion and so that we can give you a full explanation, I hope you will contact PALS 020 8510 7315 or PALS.Service@homerton.nhs.uk so that we can investigate further

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