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Trying to phone the hospital

Story from nhs.uk

"Trying to phone the hospital"

About: Gloucestershire Royal Hospital

It was not possible to phone the hospital as the operator was not 'operating' !!!! How are we to find out how a loved one is doing if we cannot speak to anyone? This is totally unacceptable, we have studied the web site and still to no avail!!!! What is also irritating is that none of your review sections are applicable to this complaint - how convenient for you!!!! My mothers name is Lynette and she went in for a foot operation today 27/06/14 I would like to know how she is doing.

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Responses

Response from Gloucestershire Royal Hospital 9 years ago
Gloucestershire Royal Hospital

Submitted on 16/07/2014 at 12:28
Published on nhs.uk on 17/07/2014 at 04:00

Hello there, We're sorry to hear that you were unable to get through to an operator on our phone line and understand how frustrating this must have been. It's difficult to say what might have gone wrong in this instance without taking a few more details. Would you be happy to contact our patient liaison (PALS) team so they can take some more information? You can call them on 0800 019 3282 or email pals.gloucestershirehospitals@glos.nhs.uk Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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