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communications, and tranport

Story from nhs.uk

"communications, and tranport"

About: Queen Alexandra Hospital

Trying to get to a ward by phone , you get ring this ring that number, understanding persons other end, then if they take to long to answere you get cut off by your switch board.. Then there is transport, well disgusting , wife suppose to come 1300hrs, got home 1900hrs , kept changing there minds, I had to ask the police for advice, and had there been an accident reported.. Wish I was not retired, I could run the Transport more efficiently, I am sure, as I worked for Basingstoke Community Transport, organising transport, and maintaining fleet.... regards Jim

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Responses

Response from Marion Brown, Head of Patient Advice & Liaison Service (PALS) & Complaints, Portsmouth Hospitals NHS Trust 9 years ago
Marion Brown
Head of Patient Advice & Liaison Service (PALS) & Complaints,
Portsmouth Hospitals NHS Trust

Finding ways to improve our services from the people who use them.

Submitted on 22/07/2014 at 10:39
Published on Care Opinion at 13:12

Dear Jim

I am sorry to hear that you had a poor experience with the Hospital. If you would like us to look into this further then please contact our Patient Experience Team by e-mail on PHT.PatExp@porthosp.nhs.uk or telephone 0800 917 6039.

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Response from Queen Alexandra Hospital 9 years ago
Queen Alexandra Hospital

Submitted on 18/08/2014 at 10:48
Published on nhs.uk on 20/08/2014 at 04:01

Dear Jim, Thank you for taking the time to write in and share your feedback. We are sorry that your wife's recent experience was not a positive one. If you would like to discuss this further then please do not hesitate to contact our dedicated Patient, Advice and Liaison Service as they would be more than happy to discuss this with you. They can be contacted at PHT.PatExp@porthosp.nhs.uk or via telephone on 0800 971 6039. Many Thanks The Patient Experience Team

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