"No internet for public"

About: Royal Preston Hospital

Went to visit a friend who was virtually paralysed, tried to log in with my iPad but the wi fi wanted a password. Asked several staff who said they couldn't give me a password or didn't know it or didn't even know there was one installed. Even though my friend is a member of the staff. What a disgrace, went to Leigh hospital a week ago, no problem, all working fine. Time someone got their finger out and got it sorted. Probably relying on the extortionate income from the pay T.V in the room, not wanting to make the wi fi easily available!

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

We're sorry to hear of your friend's experience; please be assured that your feedback has been shared with managers in the Facilities department. If you would like further information on this issue, can I ask you to please contact the PALS department who will be pleased to provide more individualised information.

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Response from Royal Preston Hospital

Thank you for your feedback. Please be assured that they have been forwarded to managers in the relevant department.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful