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Unable to access Health Records

Story from nhs.uk

"Unable to access Health Records"

About: The James Cook University Hospital

South Tees trust delayed and avoided my patient access request to my medical records by insisting a request was only valid if it was submitted correctly on their own form. This is not a requirement of the Data Protection Act. Even the website which says forms can be downloaded does not have it available to download. http://southtees.nhs.uk/patients-visitors/health-records/ The only download is too a leaflet not a request form. The leaflet is out of date advising further information is available from the website www.informationcommisioner.gov.uk which is no longer used. The ICO is now available at http://ico.org.uk/ It takes too long for patients to access their own records.

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Responses

Response from The James Cook University Hospital 9 years ago
The James Cook University Hospital

Submitted on 10/07/2014 at 15:34
Published on nhs.uk on 11/07/2014 at 04:00

Good afternoon Thank you for your feedback regarding access to your healthcare records. I am very sorry you hae had problems with the Trut's on line service and we are currently looking into updating this part of the website. Unfortunately, we cannot comment on the length of time this particular case has taken without having more details. However, our timescales are governed by the Data protection act which states we must release records within 40 days. If you would like to discuss this further, please do not hesitate to contact my office on 01642 854055. Yours sincerely Mrs Emma Young Legal Services Team Leader James Cook University Hospital

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