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Well cared for at East Surrey A and E

Posted By Webby

"Well cared for at East Surrey A and E"

About: East Surrey Hospital / Accident and emergency

(as the patient),

I received excellent care when I was admitted to A and E with concussion and whiplash following a fall from my horse.

All the staff especially the doctor and nurses treated me with care and compassion. I was made to feel like a person and not just a patient.

I was kept informed the whole time and I was there for approx three hours so I felt they took their time with me and didn't rush me through even though they were busy. I was required to have a CT scan and this was explained and I was very well cared for by the doctor administering this.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 29/06/2014 at 16:15
Published on Care Opinion at 16:41

picture of Ian Mackenzie

Dear Webby

Thank you for taking the time to post such a good story of your recent time in A&E and x-ray at East Surrey Hospital. I'm sure a fall from a horse can be a very stressful experience and it's really good to read that you felt so well looked after by the team in A&E

I will ensure your message is passed on to them.

Kind regards

Ian

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