What could be improved
I need to contact the hospital about an appointment I received via GP referral for my daughter. However, my calls have been unanswered. I have tried on three separate occasions, today being the latest. This last time I tried 5 different numbers, attempting to get through continuously for an hour. Calling Switchboard, General Enquiries, or the number for Opthalometry ellicited no response, either from human or answer machine. I accidently called A&E, which did get a human on the end of the line, but I still failed to get a response even on the number they gave me for switchboard.
I am both mystified and insensed by this inability to get through to anyone at all, and I strongly suggest that the numbers for the hospital are checked to be functioning, and if so, how come they appear to be unmanned.
"I need to contact the hospital ..."
About: Royal Eye Infirmary Royal Eye Infirmary Plymouth PL6 5ZF
Posted via nhs.uk (as ),
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