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I was treated with such kindness and professionalism

Posted By maggy

"I was treated with such kindness and professionalism"

About: East Surrey Hospital / Accident and emergency

(as the patient),

3 weeks ago in the early morning I tripped in the road walking towards my car. I went head first into the side of my car and landed on my left shoulder.

I was taken to East Surrey A & E and was treated mainly by Anne Hewlett. Also by a gentleman practitioner and a young nurse. I'm so sorry I didn't get their names.

I had a head injury and a comminuted fracture in my left arm. I was treated with such kindness and professionalism. I want to say an enormous Thank You to you all.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 27/06/2014 at 11:56
Published on Care Opinion at 11:59

picture of Ian Mackenzie

Dear Maggy,

Thank you for posting such a positive story about your recent time in A&E at East Surrey Hospital. On an average day we see about 230 patients in the department so its really good to read that we are able to give such great care when faced with such large numbers of patients.

I will of course ensure that your message is passed to the staff concerned.

Best wishes

Ian

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Update posted by maggy (the patient)

Dear Ian,

Thank You for your response. I was concerned that I couldn't remember all the names of the people who treated me in A&E Fri June 6th. I remembered A&E practitioner Anne Hewlitt but I couldn't remember the gentlemen practitioner. I now know he is John Stygle. I am so grateful to have had such wonderful care. Thank You.

Maggy

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 02/07/2014 at 16:23
Published on Care Opinion at 17:05

picture of Ian Mackenzie

Dear Maggy

Thanks for the update - I will make sure that Anne and John see your comments.

Regards

Ian

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