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Super efficient MIU

Story from nhs.uk

"Super efficient MIU"

About: Caterham Dene Hospital / Rapid assessment clinic

Attended late on Sunday afternoon with a severe reaction to an insect bite. I was seen almost immediately & was in & out within 40 minutes. Wound dressed, given antibiotics & given advice on how to treat it. Removed the dressing when they advised & as I was still concerned re-attended late afternoon on Tuesday. Yet more very clear & concise advice & the wound re-dressed. Thank you

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 29/06/2014 at 16:19
Published on Care Opinion on 30/06/2014 at 12:25

picture of Ian Mackenzie

Dear Brian Stevens,

Thanks for posting your story about Caterham Dene Hospital. Caterham is actually run by our colleagues at First Community Health and Care (www.firstcommunitysurrey.com) so we need to get your story moved to their PO site. However I'm sure they will be delighted to read your story and it illustrates the importance of having a range of services available to patients so that everyone can be looked after in the best setting for them.

Kind regards

Ian

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