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Massive Improvemnets

Story from nhs.uk

"Massive Improvemnets"

About: Royal Preston Hospital

I have been a patient at RPH since 2006. I noticed massive improvements to the Medical Assessment Unit and the discharge procedure. We are so lucky to have RPH, great facilities, outstanding Consultants and brilliant nurses. Its a shame that there is little space for expansion. Without the help of my doctor and consultant and their respective teams I would not be alive to-day.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 9 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 02/07/2014 at 15:34
Published on Care Opinion at 16:59

Thank you so much for your very positive feedback. Despite the MAU being a very busy clinical area, staff do their utmost to ensure that patients receive a high standard of care, and it is very pleasing to hear of your experience; please be assured that it has been shared with the staff concerned.

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Response from Royal Preston Hospital 9 years ago
Royal Preston Hospital

Submitted on 08/07/2014 at 09:32
Published on nhs.uk on 09/07/2014 at 04:00

Thank you very much for your feedback.; please be assured that your comments have been shared with staff. As you know, the Medical Assessment Unit is a very busy clinical area and staff have worked hard to improve the experience of patients being cared for in that area; it's very positive to hear of the impact that's had on our patients.

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