"Theres not much I can fault about St Anns"

At a sectioned patient I automatically assumed I hated it and was desperate to escape, compared to the childrens unit at pebble lodge, ST Anns is fantastic! There's always friendly staff around so you never feel alone. Everyone was very supportive. One suggestion I have is that we should be allowed quiet, out of the way rooms for when family or friends come to visit for a bit of privacy. But unescorted leave needs to be sorted better for example, I spent over a week in hospital with no leave (whilst all the other patients where having unescorted leaves, village walks etc) whilst I had no leave at all the suddenly discharged into the great big world with no coming back! Overall, the ward was lovely and I am sure it will be an amazing hospital for hundreds of future patients. Thank you Seaview ward. You both saved my life and helped me get everything back under control.

Story from NHS Choices

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Response from St Ann's Hospital

Thank you for taking the time to leave feedback. It is rewarding to hear the care and support you received on Seaview Ward had such a positive effect in contributing to your recovery. It is very helpful to receive your suggestion that we could improve the ward facilities by providing a quiet space for patients and their visitors. We plan to start discussions with the team on Seaview to see if we can swap some room functions around to achieve this. You commented that you were not allowed any leave to start with and this is because when patients first come into hospital there is a period of ward-based assessment which takes place to determine the risks and readiness for patients to have escorted and/or unescorted leave. This can feel unfair when others on the ward, who are assessed as having less risks, are able to leave the ward. It is usual for leave to be gradually increased leading to discharge. Once again, thank you for your positive comments and wishing you well for the future.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful