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No communications about appointment times

Posted By edith cavell

"No communications about appointment times"

About: Worcestershire Royal Hospital / Ear, Nose and Throat

(as the patient),

In June, I attended Worcester royal hospital e n t for a 3pm appointment and

I arrived there at 2-40 pm. I left the clinic at 3-45 pm without seeing the

consultant. my complaint is that I was left sat there waiting.

at no time did I receive an apology nor an explanation for the delay, I consider it as

gross discourtesy, and ignorance.

proper hospitals communicate with patients regarding delays, I fail to see why

Worcester royal are unable to respond.

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Responses

Response from Worcestershire Royal Hospital 9 years ago
Worcestershire Royal Hospital

Submitted on 07/04/2015 at 15:08
Published on nhs.uk on 08/04/2015 at 01:00

Thank you for your comments, which we received this week via the Patient Opinion website. Please accept our apologies for the extended delay in this acknowledgement; we are most concerned to hear about the problems with your appointment; if this issue is still unresolved, please contact our Patient Services Department at PatientServices.Dept@Worcsacute.nhs.uk

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