"Terrible service"

About: Whipps Cross University Hospital

There are not enough characters available here for me to express my utter disgust at the care and service I have been receiving from WXH. Will be making an official complaint against one secretary who has not returned any of the 27 (yes - really) messages I have left for her. Surgeries cancelled, disorganised appointments, ridiculous wait in clinic (90minutes the last time) extortionate parking fees, terrible switchboard - could go on... In my utter frustration, I emailed the MD of Bart's NHS Trust. Terrible place...

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Response from Whipps Cross University Hospital

We are sorry to hear of your difficulties contacting the Orthopaedic Service at Whipps Cross, this is clearly below the standard of service we aim to provide. Your concerns have been escalated to the General Manager for Orthopaedics and he will be reviewing the issues you have raised with the staff at Whipps Cross. We would welcome the opportunity to discuss your concerns in more detail and would encourage you to contact the Patient Advice and Liaison Service (PALS) on 020 3594 2040 or by email pals@bartshealth.nhs.uk. Kind regards, Barts Health NHS Trust

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