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A&E Staff were nice, but slow ...

Story from nhs.uk

"A&E Staff were nice, but slow ..."

About: Cheltenham General Hospital

(as the patient),

What I liked

A&E Staff were nice, but slow with requests for family and loved ones, to come in. my wife was left in the family area for what seamed hours, even when I had asked her to visit, the staff did not inform me she was waiting, this was quite upsetting for me, as I belived she had not attended the unit. Had asked several times is she was here.

What could be improved

Staff need to talk to each other. Would be nice if staff "knocked" before just walking in on you! or ripping open the curtains! VERY EMBARRASSING! Was using a bottle at the time.

Anything else?

A lot of the wards could do with a good clean, I had to share a shower with 30 other people, on a mixed ward! A perhaps better gowns. Far better service at Gloucestershire Royal

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Responses

Response from Cheltenham General Hospital 14 years ago
Cheltenham General Hospital

Submitted on 05/05/2009 at 11:45
Published on nhs.uk on 15/11/2009 at 20:12

Many thanks for your comments and we have passed them onto the department concerned, however in order to look into your concerns more fully we would need more information and would welcome personal contact from you.

We apologise if your experience was not as we would have liked.

If you would like to discuss your comments further, please contact our Patient Advice and Liaison Service on 0800 0193282.

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