"No contact"

I saw a doctor at the Pain Management Clinic on 16/4/2014, we discussed me getting pain killing injections again, I had them under a different before she left. He told me he would contact me with an appointment, he has not. I wrote to him 3 weeks ago to ask if he could urgently give me the treatment to help me with the extreme pain i am in at this time. He has not replied. I telephoned his secretary today, I live in hope she will return my call. Very unsatisfactory treatment of existing patients. When I was under the treatment of the original doctor, an appointment for treatment was given the same day I saw her and I had confidence under her care, I am certainly not have this with this doctor.