"Time Wasters - Trauma Clinic - Outpatients Dept"

My 3yr old had an appointment to have his cast removed and we had to wait 2 hours for a 5 minute procedure to be done!!!! This was the second time at this clinic and the first time we had to wait 1 hour 30 minutes. Both times we were told that the reason for the long wait was because there was only one person doing the casts/plasters. It is very hard to sit in a clinic for that long with young children who do not understand the situation. While we sat waiting... so many patients complained about the wait. One lady just had to leave as her children were crying of hunger as it was past their lunch hour. What is the point of an appointment if the clinic is so disorganised?