"Administration in ADHD Clinic"
Posted by A****************r
My son was referred to the Adult ADHD Clinic and I followed it up on his behalf to get an appointment as soon as possible. He got an appointment with a Dr at the satellite clinic on 15th May 2014 and we were very satisfied with the agreed outcome and that my son could be prescribed medication. By the 10th June I had heard nothing and left a phone message at the Clinic. No one phoned me back. On the 17th June, I phoned the Admin again and the administrator confirmed she had got my message last week but she did not phone me back because a report had been posted on the 2nd June. Obviously, I would not have been phoning on the 10th if the Report had arrived but she did not seem to see the need to phone me back. We did not receive the Report that was allegedly posted. The report was addressed to his GP and they have not received the report either and so it could not have been posted at all. She emailed me the Report and I noted the Dr had written it very soon after seeing my son, but the admin department had not posted it. My son is quite unwell and if I had not phoned again, we might never have heard anything. As it is, the Dr agreed my son should have medication on the 15th May and it is now the 17th June and we are no closer to getting a prescription. The admin department did not follow up on the good service which was offered by the Doctor.