"A & E for XRAY (Doctor referral)"

About: Stafford Hospital

My wife Margaret Ecclestone had to visit A & E for an X-Ray on Monday 16th August. She was collected by ambulance and transferred to A & E. Excellent response time and the Ambulance staff were both helpful and polite. They collected my wife's Medication forms including a new prescription written by her G.P and gave them to A & E staff on arrival. They were placed in a red folder. We spent about 4 hours in the department and at all times we were treated by polite and competent staff. The overall treatment was excellent, but there were two items of concern. 1. When my wife was taken to the X-ray department on a bed trolley the nurse advised us that we were on the wrong type of bed trolley for them to X-Ray her left hip. We returned to the A & E department and a correct type of trolley was located and my wife transferred to it. However the porter was now called to another job, and we were in A & E for almost an hour before a different porter took us back to X-Ray. O.K now. X-Ray over returned to A & E for results and discharge. 2. No breakage of hip and quickly ready to leave, but the prescription forms were not returned until I asked for them, and a staff member located them in the red folder. Had I not remembered them I think that I would have been contacting A & E this morning to ask them if they could locate them or asking my G.P. for another copy. Stafford can be proud of the diligence of its doctors and staff, but I think that the trolley incident was a mistake that could be be easily avoided. Thank you Stafford. My best wishes for the future. Regards Brian Ecclestone.

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Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear Mr and Mrs Ecclestone

Thank you so much for providing us with this lovely feedback. I am delighted to hear that your experience was a positive one and will ensure your comments are fed back to the A&E department. Thank you also for your valuable feedback in relation to the bed trolley and I will share this with all the relevant departments and ensure they are aware. Your comments are really appreciated.

Kind Regards

Angela Grocott

Head of Patient Experience

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