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Positive experience at day patient surgery

Posted By Regular User

"Positive experience at day patient surgery"

About: Royal Blackburn Hospital

(as the patient),

I needed an operation to remove a wisdom tooth root. I have heard and seen some bad practice at this hospital so was not too keen on having the operation there.

I am very pleased to say that it was a very good experience. We were met and greeted with smiles. I have been using private medical care until this ended last year and one of the things that they did was to treat their patients as people and greet you on arrival and smile. It costs nothing to do this but means so much

All the staff I came into contact with in the women's day centre were polite, helpful, friendly and informative. The whole area was clean. There was a delay due to an earlier operation over-running but this was explained to us.

Possible problems were explained clearly, the check in procedure was closely followed with no feeling of being rushed. The student nurses were watched and helped carefully and were very enthusiastic and caring.

The anaesthetists were very good and helpful. I hardly felt the cannula being inserted and there is hardly a bruise now it is out. They talked to me while this was being done so my attention was not on it being inserted

The whole experience was very positive and should be a role model for the hospital. I have visited this hospital either for myself or my husband and most of these experiences have been very poor so today was a display of what they can and should be doing

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Responses

Response from Wendy Stobbs, Patient Experience Manager, East Lancashire Hospitals NHS Trust 9 years ago
Wendy Stobbs
Patient Experience Manager,
East Lancashire Hospitals NHS Trust

Submitted on 18/06/2014 at 16:02
Published on Care Opinion at 16:20

Dear 'Regular User'

Many thanks for taking the time to leave your comments on the service and care you received from us when your tooth was removed. I will pass on your comments to the team who I'm sure will be very pleased to hear them.

Also if you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this a good visit for you (especially as you mention this has not always been the case in the past) we would really value this. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk.

Once again many thanks and hope you're feeling on the way to recovery after the operation

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Response from Royal Blackburn Hospital 9 years ago
Royal Blackburn Hospital

Submitted on 07/04/2015 at 09:28
Published on nhs.uk on 08/04/2015 at 01:01

Dear Regular User Many thanks for your feedback on your experience of our Day Surgery at Royal Blackburn Hospital, and thank-you for taking the time to do so. Apologies that this response is a long time after your visit to us in June but unfortunately Patient Opinion did not make me aware of your comment, and NHS Choices (which Patient Opinion also feeds into) have only just notified me. That said I will make sure your appreciation is passed onto the team who will be very pleased to hear that your experience with us was really positive as we always strive to deliver safe, personal & effective care especially as you mention being a little apprehensive about it. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes Wendy Stobbs, Senior Patient Experience Facilitator

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