"The current appalling treatment of my grandmother"

My grandmother was admitted via A&E with hypoglycaemia. She fell in hospital walking to the toilet unattended, when her buzzer wasn't answered. She subsequently sustained a head injury and a fractured hip.

Observing her treatment as a qualified nurse I am disgusted. In my opinion animals are treated better. She cries out in pain and is denied the use of the buzzer when it is placed out of reach.

She wouldn't still be an inpatient if staff had helped her to the toilet, a basic human requirement.

Here we are 6 weeks with now a deteriorating patient who was admitted for a very minor ailment, stuck in bed requiring more care and getting complications of bed rest.

Complaining to staff feels pointless. They seem to lack the basic skills to care for her and there are not enough staff for the patient care required. We've tried PALS, still no answers.