"Upset with incident during reassurance scan because of recurrent misscarriages"

About: New Cross Hospital / Maternity care

(as the patient),

I attended the Maternity Department for a reassurance scan arranged by my consultant as I had four miscarriages previously, and also a pre term baby who sadly died.

I felt the staff treated me like I was a time waster as she said reassurance for what she stated, she was very loud and was insisting I could not have this because I had one two weeks previously. After me stating my consultant has arranged this because I am under his care she still went off and confirmed it with the sonographer. I was left in tears and already thinking has my baby a heart beat still, I should have been 10 weeks but unlucky for me there was no heart beat again, it was just as well I insisted.

When this happened I was left feeling very anxious at this point shaking from head to toe, and if it wasn't for the healthcare assistant coming over to me to calm me down who knows what state I would have been in when entering the sonographers room. When I went in there she was so understanding and spoke in a kind voice as she understood why I needed this.

My consultant, healthcare assistants, the sonographer I can't fault they were fantastic so understanding, but I will never forget what one of the staff members said to me, as they have no place to question what a consultant puts in place. I just hope no one has to face being questioned like that again especially when the clinic was full as I'm sure they heard.

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Response from The Royal Wolverhampton NHS Trust

Dear Sharmain

I am extremely sorry for the experience you received in our scanning department. To enable me to look further into your concerns, could you please contact our Patient Advice and Liaison Service (PALS) on 01902 695362.

I noted your positive comments relating to your consultant, health care assistants and sonographer and thank you for sharing this.

Kindest regards

Judith Davis

Acting Patient Experience Lead

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Response from New Cross Hospital

Thank you for taking the time to post your comments relating to your patient experience at our hospital. I was sorry to read your concerns relating to one particular member of staff and apologise for any distress that this matter has caused you. If you would like us to investigate this concern further, please contact our Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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