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Care Opinion

Bad organization

Posted By Crespo

"Bad organization"

About: Watford General Hospital / Accident and emergency

(as the patient),

I waited 4 hours to get at easy consult at a & e. I cannot wait after 4 hr.

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Responses

Response from Antony Tiernan, Director of Corporate Affairs and Communications, Communications and corporate affairs, West Herfordshire Hospitals NHS Trust 9 years ago
Antony Tiernan
Director of Corporate Affairs and Communications, Communications and corporate affairs,
West Herfordshire Hospitals NHS Trust

I lead a team who help manage the way we listen to and communicate with our patients and their families, as well as our own staff and volunteers. Feel free to tweet me via @AntonyTiernan

Submitted on 29/07/2014 at 16:27
Published on Care Opinion at 16:40

picture of Antony Tiernan

Thank you for taking the time to let us have feedback about your visit to our A&E department.

Our priority is to treat people using our A&E as quickly as possible and the Government standard is for 95% of people to be seen, treated, admitted or discharged within a maximum of four hours.

For the vast majority of patients, we see them much quicker than four hours, but on occassions it does take longer. There can be many reasons for this and our staff should explain why.

It would be really helpful if you could please let us have some additional feedback about your visit so that we can give you a fuller response, for instance when you attended (day and time) and what feedback our staff gave you.

Once again, I am sorry to hear of the delay and I apologise that you weren't seen quicker.

Please do not hesitate to contact me if you need to. My email is antony.tiernan@whht.nhs.uk or you can call 01923 436 229. Alternatively, you can tweet me: @AntonyTiernan.

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