"Cannot get through!!"

About: Queen's Hospital (Romford)

Just got a appointment to attend as day patient in Pain Mangement surgery unit. It says to call within 5 days or appointment will be cancelled. But have rang 12 times! over course of 2 days, just goes into answering service so can not leave message. What are you suppose to do?

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Response from Queen's Hospital

Thank you for your comment. I am sorry that you have been unable to reach the Pain Management team to confirm your appointment. If you continue to have difficulties reaching the team, please contact our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk who will help assist you. Yours sincerely Flo Panel-Coates Director of Nursing

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