"Never answered hospital phones!"

Back again with another complaint about the same hospital.

Following the car park debacle last week my mum got a letter saying phone this number within 7 days to make a suitable appointment (sorry, I thought they made the appointment and sent you out a note of the time and place - It appears it is now a negotiation). The letter was dated 4th June and was received on 9th June, giving us just 2 days to meet the 7 day deadline.

Phoned at 0905 June, just off night shift and just dropped my son at school. Spend the next hour on constant ring back, all I got was an engaged tone and when I was lucky to get through the phone rang for almost 10 minutes and nobody answered.

Phoned the switchboard twice where I was told it's a common problem and did I want to be put through to complaints. HELL YES!

This is absolutely ridiculous and I dread to think how this would have effected my poor mum if she had been the one phoning!

As it is, I am a "donkey on the edge"!

I need to sleep.