"Patient transport"

My beautiful 92 year old end stage dementing Mother needed a pacemaker check. She is looked after by me in a hospital bed at home and for the first time, I could not take her. I requested an ambulance with a 2 man pick up and my sister to accompany. The team that attended were respectful, reassuring, kind and gentle with my Mother and what I envisaged to be traumatic for her, was nothing of the kind. During transportation, she was constantly reassured and spoken too in a respectful appropriate manner. The team took her and my sister to Cardiology and waited whilst she was booked in, the desk coordinator on return, was fantastic in allocating a quick pick up and similarly the crew were kind and gentle in their treatment of my Mother. Thank you and congratulations on offering an exemplary service.