"A & E @ Solihull and Follow up @ Heartlands"

About: Heartlands Hospital / Trauma and orthopaedics Solihull Hospital / Accident and emergency

(as the patient),

Series of events led to me breaking my big toe a week ago. I went to Solihull A & E last Monday and although I waited 2 hours, this was acceptable and it was clear everyone was working their hardest. I had an X-ray very quickly following triage, and was very grateful for their efforts.

However my follow up appointment with the Fracture Clinic at Heartlands was a different story, a complete waste of time. My appointment was meant to be at 10: 55, and I was seen at midday. The Doctor did not examine my toe, and merely arranged a further xray in 4 weeks time.

In addition, in the waiting room was a man in a wheelchair, the Doctor who was due to see him called his name, and realising he needed to be wheeled in, looked around for a nurse or a porter. When nobody was available to undertake this task he returned to his room and waited for a nurse. It gave the impression that this was beneath him.

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Response from Heartlands Hospital

Dear Sir or Madam, Thank you for taking the time and trouble to post your comments regarding your visit to the Fracture Clinic in March 2015. Should you wish your concerns to be addressed regarding your treatment, please can I ask you to contact the Patient Services Team on 0121 424 0808 or via email at patientservices@heartofengland.nhs.uk. Kind regards Patient Services Team Could I please ask you to contact me on 0121 424 0808 so that we can I can obtain some more information. With kind regards

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