"Basic cleanliness lacking"

My Aunt had a day operation on Friday 30th may in the new Brunel building. On arrival at 6.45 am the bins outside we're overflowing with rubbish and the toilets on level one had not been cleaned. After waiting an hour we were shown to a lovely consulting room, but on further inspection there were spots of blood all over the floor. I asked to be moved immediately and the nurse apologised an moved us straight away. The room was very cold and my aunt had to wait for 5 hours before going down for her operation. There was one toilet for patients and relatives in the day case department and by lunch time it was very dirty. After being taken to discharge my aunt was only offered tea and 2 digestive biscuits by the nurse, we were told she would have one to care! No chance, the poor nurse was trying to discharge 8 patients at the same time. After being in the hospital for 9 hours I did not see 1 team of cleaning staff!! Where is the basic cleanliness! Great staff Very bad management!