"Day surgery"

About: Castle Hill Hospital

My father needed day surgery and was told to arrive at 7am. We arrived to a dark entrance with a security guard who spoke to no one into a small waiting room crammed full of elderly patients and relatives with only a few chairs. We waited... And waited... Then herded like cattle to line up in a very long line to be given info on wards and time of surgery. Two people gave different info. Then patients moved into a tiny room where we had to leave them. I find this extremely difficult to understand. My elderly mum would have rather stayed with her husband of 50 years but unfortunately I had to drive her home, a good hours drive and leave her to worry all day long. Eventually at 3pm, after we phoned the hospital. We were told that the hospital was 'in crisis' and there wasn't enough beds. They couldn't tell us which ward my dad would end up on and both had different visiting times. This hospital runs apaulingly and I wouldn't wish it on anybody.

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Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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