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How do get an appointment sooner?

Posted By cayococo

"How do get an appointment sooner?"

About: Chorley & South Ribble Hospital / Gastroenterology Royal Preston Hospital / Gastroenterology

(as the patient),

I have been given new appt for October 2014, my previous appt cancelled was for July 2014. I had tried to contact my doctor's secretary by leaving messages and by email but no response. I have left messages for the specialist nurse team. I have been diagnosed with Ulcerative Colitis in January 14. I need to speak to someone/see someone to discuss my new situation. No one seems to want to help me. I feel that this totally inexcusable from professional servants of the NHS. Please can you help me!

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 9 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 05/06/2014 at 16:51
Published on Care Opinion at 16:56

I'm sorry to hear of your experience. Can I suggest that you contact the PALS team on 01772 522972 to see what can be done to try to resolve your concerns.

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Update posted by cayococo (the patient)

Since my story, I have emailed secretary to Consultant. I have had a phone call from the Consultant my issues are resolved and I shall look forward to my appointment in October.

Response from Chorley & South Ribble Hospital 9 years ago
Chorley & South Ribble Hospital

Submitted on 07/04/2015 at 16:29
Published on nhs.uk on 08/04/2015 at 01:00

Thank you for taking the time to contact us. Given the dates detailed in your email, we are not sure whether or not you are still experiencing problems in obtaining a response. If so, can I ask you to please contact our PALS team on 01772 522972, who will be pleased to try to help.

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