"Extremely disappointed in the consultant I saw"

About: Heartlands Hospital / Gynaecology

(as the patient),

Today I had an appointment with a gynae consultant. This was not who I was supposed to be seeing according to my appointment letter.

I was left waiting for an hour without an apology, before meeting this condescending and patronising consultant, who proceeded to ignore what I was saying.

This left me distressed and having to call a family member in for support. My mother found this consultant equally difficult to deal with.

Not only had the consultant failed to gather my complete scan history- leaving me bewildered as to how I could be 'signed off' without the full picture. This consultant didn't allow me to portray my thoughts, and when I did manage to get a word in edgeways, failed to understand the fundamental basics of what I was saying.

The only saving grace for today's visit was the attitude of the nurse that assisted with the less than gentle internal investigation performed. This lady was exceptionally kind and made me feel 100% better.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Harley Quinn 77

I'm sorry to read about your experiences at Heartlands Hospital. If you're happy to contact Patient Services team directly on 0121 424 0808. I will make sure your experience is fed back to the General Manger and Clinical Director.

We're committed to improving patient experience at the hospital and will make sure this is done both sensitively and effectively.

Thank you for taking the time to contact us and please accept my sincere apologies.

Best wishes


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