"A&E"

I walked in with what turned out to be a non-serious head injury, several hours after it occurred, but the staff dealt with me very professionally and as quickly as they reasonably could. Some of the other patients were giving the staff quite a hard time, and I was impressed by their resilience and courtesy under difficult circumstances. I was kept informed of what was going on in a very reassuring way, and felt I had an appropriate degree of control over what happened to me while I was at the hospital.