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Really good experience

Story from nhs.uk

"Really good experience"

About: East Surrey Hospital

I had a long wait as the (AMU) department was very busy but it was a clean and pleasant place to sit, and bringing in tea and sandwiches at 17.30 was a really thoughtful thing to do. Just what we needed. The staff were almost all very friendly and helpful and I was impressed by the care with which I was treated.

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Responses

Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust 9 years ago
We are preparing to make a change
Ben Mearns
Chief of Medicine,
Surrey and Sussex Healthcare NHS Trust

Doctor

Submitted on 03/06/2014 at 11:35
Published on Care Opinion at 12:40

picture of Ben Mearns

Dear Anonymous

Thank you for your feedback. I am pleased that overall your experience was a good one, however we are aware that at certain times our waiting times can be too long in the waiting room on AMU.

I am grateful to you for raising the matter again as it will give added importance to us getting this sorted out. I have already asked one of our Consultants to lead a project with one of our Physician Assistants to minimize waiting times and delays and hopefully this will improve matters significantly.

Thanks once again for your feedback - it really does make us better!

Kindest regards

Dr Ben Mearns

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from East Surrey Hospital 9 years ago
East Surrey Hospital

Submitted on 03/06/2014 at 15:34
Published on nhs.uk on 04/06/2014 at 04:00

Thank you for your feedback. I am pleased that overall your experience was a good one, however we are aware that at certain times our waiting times can be too long in the waiting room on AMU. I am grateful to you for raising the matter again as it will give added importance to us getting this sorted out. I have already asked one of our Consultants to lead a project with one of our Physician Assistants to minimize waiting times and delays and hopefully this will improve matters significantly. Thanks once again for your feedback - it really does make us better! Kindest regards Dr Ben Mearns

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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