"The A&E treatment received was brilliant but..."
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
Posted by C******M
My son broke his elbow on Sunday 18 May so we took him to A&E. We were taken straight to the children's A&E where the service we received was impeccable. We were passed from triage nurse to doctor, for xray and back to nurse then doctor with ease and clear communication. The plastering of the arm went well and the overall experience was excellent. My husband and I were treated with respect and had everything explained to use through the process. We both sang the hospitals praises afterwards. The follow up for myself to contact the fracture clinic left somewhat of a disappointment when I was just unable to get through to anyone on the phone to assist me. We have been back today for a follow up and again the service was very good. Everything was explained to us and my son treated well and a new cast set. We had to book another follow up appointment and as the department was extremely busy I was told it would get booked in later in the day when the rush had gone and I would receive confirmation in due course. I have now been trying for 1 hour and 40 minutes (and still hanging on!) getting through to appointments to confirm that one has been set. That is where East Surrey Hospital lets themselves down. I appreciate that maybe people calling in is of a non urgent matter but to have to wait nearly two hours to speak to appointments is ridiculous. A broken arm is not the most tragic event but for someone with something serious or more life threatening how upsetting to have to wait that period of time. As I finish this article I am still waiting and the time on my phone is 1 hour 44 minutes and I am 2nd in the queue. Lets hope the department does not close before I get through!!