"Contacting the Opthamology Department"

About: Stoke Mandeville Hospital

I agree with the other reviews on this site. Trying to find a telephone number that someone answers is impossible. My mother is 83 and on 2nd April 2014 was referred to this department from High Wycombe Hospital. We have still not had an appointment two months later. I have telephoned High Wycombe who two weeks ago told me that a member of staff was there from Stoke Mandeville and would ensure that an appointment was sent out as soon as possible and another two weeks later still nothing. I now intend writing to them to lodge a complaint.

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Response from Stoke Mandeville Hospital

Dear Julia, Thank you for taking the time to comment and we are very sorry to read about the experience you have had when trying to contact our opthalmology department for your mother's future appointments. Thank you for bringing this area to our attention so that we can review how this service is provided. Although we value your comment here, and in regards to making a formal complaint, please can you also contact our Patient Advice and Liaison Service (PALS)? This service is dedicated to hearing patient opinions and they will be able to discuss this matter in more detail with you to ensure that we take the best action required. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk Kind regards Buckinghamshire Healthcare NHS Trust

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