"Herniated disc treatment"
About: Trafford General Hospital Trafford General Hospital Manchester M41 5SL
Posted via NHS Choices
Following a referral from my GP I attended a set appointment at the Orthopaedics Unit in May 2014 for a confirmed herniated disc. On arrival I had to wait an extra 40 minutes after my appointment time before being seen. During the appointment I was then informed that they did not have a copy of my MRI scan which had been taken a month earlier. As a result of not having the scan they could not confirm whether I would require surgery or what other treatment I might need. As such I was told an appointment would have to be re-arranged for Monday 02 June and confirmation of the appointment and time would be sent in the post. Before leaving the hospital I noted that my old address was on the paperwork and pointed this out. However, I was told that there was no one available to amend the address at the hospital and to wait until I got home and telephone the hospital to change the address. I still can't understand the logic behind this. After a week I had not received the confirmation of the appointment in the post and so telephoned the hospital. The woman who answered was rude and abrupt, cutting me off mid-sentence saying "That's appointments" and I was then diverted to another department. I was then told that the appointment was actually for Monday 09 June, a week more than what I had been told it would be. At present I am in continual pain with a herniated disc which I am trying to manage with just painkillers. I am having to take time off work because the pain is so severe and my partner is having to take time off work to take me to appointments. So far we feel completely let down and disappointed with the service we have received and don't hold out much hope for a quick resolution. In 30 years this is my first experience of receiving any treatment through the NHS in the Greater Manchester area and I hope it is my last.