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Successful cataract surgery and faultless care too

Posted By catriona

"Successful cataract surgery and faultless care too"

About: University Hospital Ayr / Ophthalmology

(as the patient),

I have had both eyes operated on in the last 6 weeks at Ayr Hospital and I cannot fault the care and attention that I received. The success of both operations was excellent, and I am extremely grateful to both surgeons.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 02/06/2014 at 11:58
Published on Care Opinion at 13:20

picture of Eunice Goodwin

Dear Catriona,

That is wonderful to hear. I am so glad that you had good care from everyone and I am sure this will be making such a difference to your quality of life now. I will be very happy to pass this on to the team to let them know how you feel about the care you received and it is great for the team to know they are doing well.

Thank you for letting us know.

Kind regards,

Eunice

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