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Emergency eye clinic

Story from nhs.uk

"Emergency eye clinic"

About: Essex County Hospital

I was extremely upset at this clinic the consultant was extremely rude and aggressive. After this humiliation asking whether I wanted him to look at my eye or not he then proceeded to ask why I had hair like a 20 year old,was I married or single and it went on. What a disgrace. I shall not be going back

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Responses

Response from Essex County Hospital 9 years ago
Essex County Hospital

Submitted on 02/06/2014 at 15:47
Published on nhs.uk on 03/06/2014 at 04:00

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Ophthalmology at RDEEB-Essex County Hospital at 28/05/2014 18:11:34 ”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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