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Polite and helpful staff but a long wait

Posted By Jan 2

"Polite and helpful staff but a long wait"

About: Royal Devon & Exeter Hospital (Wonford) / Gastroenterology

(as the patient),

Staff were very polite, helpful, explained well, professional, supportive. It was a long wait but I had taken a good book.

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Responses

Response from Patient Engagement & Experience Administrator, Royal Devon University Healthcare NHS Foundation Trust (2) 9 years ago
Royal Devon University Healthcare NHS Foundation Trust (2)

Submitted on 29/05/2014 at 12:34
Published on Care Opinion at 12:36

Dear Jan 2,

Thank you for sharing your story and for the lovely comments. I am sorry to hear you experienced a long wait but was very pleased to hear that your experience was generally positive.

Thank you once again for your kind feedback.

Tracy

Response from Royal Devon & Exeter Hospital (Wonford) 9 years ago
Royal Devon & Exeter Hospital (Wonford)

Submitted on 23/03/2015 at 08:06
Published on nhs.uk on 24/03/2015 at 00:01

Thank you for taking the time to share your experience of the Royal Devon and Exeter Hospital. I am delighted to hear that you found the staff to be so helpful and polite. I would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received. I am sorry that you experienced a long wait to be seen. If you would like to discuss this further, please contact our Patient Advice and Liaision Service (PALS) on 01392 402093.

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